Returns and Exchanges

At Ender Home, customer satisfaction is always our top priority. If for any reason you are not satisfied with your purchase, we are here to make your return and exchange process as easy and quick as possible.

1. General Return Period and Conditions

  • You can return the products you purchased within 14 (fourteen) days from the delivery date without stating any reason.

  • To exercise this right, the product must meet the following conditions:

    • The product must be unused, unwashed, and undamaged.

    • The product's original box, packaging, any standard accessories, and labels must be returned complete and undamaged.

    • The product's original invoice must be included in the return package.

2. Most Important Issue: Our Hygiene Policy

Due to the personal nature of home textile products, hygiene is very important to us. Therefore, in accordance with the relevant article of the Distance Sales Regulation:

  • For products such as duvet covers, pillows, quilts, towels, bathrobes, and mattress protectors, returns are not accepted for health and hygiene reasons if the hygienic protective packaging, tape, or package has been opened, tried on, or used.

  • Please ensure that the packaging of such products has not been opened before initiating a return.

3. How Does the Return Process Work? (Step-by-Step Return)

Initiating a return is very easy!

  • Step 1: Notify Us Within the 14-day period, send an email to info@enderhome.com to submit your return request. In your email, please specify your order number and the products you wish to return.

  • Step 2: Send the Product Free of Charge

    • Place the products you wish to return, along with the invoice, in a single package.

    • Go to your nearest Aras Kargo branch and send the package to our address below as "receiver pays" using the return code. You will not pay any shipping fee when you use this code.

    • Return Address: Pınarkent Mah. Cafer Sadık Abalıoğlu Blv. No:33, 20170 Pamukkale/Denizli

  • Step 3: Receive Your Refund

    • Once your return reaches our warehouse, our relevant team will check its compliance with the return conditions.

    • Once your return is approved, the product price will be refunded to you within 3-5 business days, and no later than the legal period of 14 days, according to the payment method you used during purchase (credit card, debit card, etc.).

    • The time it takes for the refund to reflect in your account or on your card may vary depending on your bank's processes.

4. Exchange Conditions

  • Do you want a different color or model of a product you purchased? The fastest and easiest method for exchange is to return your current product by following the steps above and create a new order for the new product you want from our website.

  • This way, you can quickly place your order before the desired product goes out of stock, and your return process will continue separately.

5. What Happens If a Defective or Wrong Product Arrives?

First of all, we are very sorry that you encountered such a situation.

  • If you received a wrong product that was not in your order or a defective product with a manufacturing error, please do not hesitate to contact our customer service immediately via info@enderhome.com or by calling +90 533 439 00 11.

  • Our customer representative will help you resolve the issue as quickly as possible. In such cases, all shipping costs will be covered by us, and the product will be promptly exchanged for the correct one or a full refund will be provided.

Frequently Asked Questions

  • Can I return discounted products?

Yes. All products purchased from our site (except hygiene products and special orders) can be returned as long as the return conditions above are met.

  • When will my order be shipped?

Orders placed on weekdays until 2:00 PM are usually shipped on the same day, while orders placed after this time are shipped on the next business day. During campaign periods, there may be short delays due to high volume.

  • How much is the shipping fee?

For all orders within Turkey, a standard shipping fee applies up to a certain basket amount. For purchases above a certain amount, shipping is free. Conditions may vary during special campaigns.

  • Can I exchange a product?

Yes. You can exchange your product for a different size, color, or model. For an exchange, the product must be unused and meet the return conditions.

  • What are the payment methods?

You can shop securely on our site with credit card, debit card, cash on delivery (when active), and wire transfer/EFT options. Your payments are protected by an SSL certified security infrastructure.

  • Are your products OEKO-TEX® certified?

Yes. All our towel, bathrobe, and home textile products are OEKO-TEX® Standard 100 certified. This means they do not contain harmful chemicals and can be used safely.

  • What should I do if my order has missing or incorrect products?

In such a case, please contact us within 24 hours. We will quickly investigate and resolve the issue, and if necessary, resend the correct product free of charge.

  • Will there be color differences in the products?

Although product photos are taken with professional equipment, small color variations may occur due to screen brightness and color settings. This is not a manufacturing defect.