Distance Sales Agreement

Article 1: Subject

This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product ("Product/Products") whose qualities and sales price are specified below, which the BUYER has ordered electronically via the SELLER's website www.enderhome.com.

Article 2: Parties

2.1. SELLER Information

  • Title: Ender Tekstil Sanayi ve Ticaret Ltd. Şti.

  • Address: Pınarkent Mah. Cafer Sadık Abalıoğlu Blv. No:33, 20170 Pamukkale/Denizli

  • Phone: +90 533 439 00 11

  • E-mail: info@enderhome.com

  • MERSIS No: 0–3340–0683-2800018

2.2. BUYER Information

  • Name Surname / Title: 

  • T.R. ID No:

  • Delivery Address:

  • Phone:

  • E-mail:

  • IP Address: 

Article 3: Subject of the Contract, Price and Delivery Information

This section is automatically filled in by the system specifically for the order.

  • Order Date: 

  • Type and Kind of Product/Products, Quantity, Brand/Model, Color, Sales Price Including Taxes:

  • Shipping Fee:

  • Total Amount Including Taxes: 

  • Payment Method and Plan:

  • Delivery Address:

  • Invoice Address:

Article 4: General Provisions

4.1. The BUYER accepts, declares, and undertakes that they have read the preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the product subject to the contract on the Site and have given the necessary confirmation electronically.

4.2. The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by them within the period specified in the preliminary information section on the website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal 30-day period. In case the product cannot be delivered within this period, the BUYER reserves the right to terminate the contract.

4.3. The SELLER is responsible for delivering the product subject to the contract complete, in accordance with the specifications stated in the order, and with warranty certificates and user manuals, if any.

4.4. The SELLER cannot be held responsible for the non-delivery of the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER. The BUYER is responsible for inspecting the product before taking delivery; for not taking delivery of damaged and defective goods such as dented, broken, torn packaging, etc., from the cargo company, and for having a report prepared by the cargo company official. The received product will be deemed to be undamaged and sound.

Article 5: Right of Withdrawal

5.1. The BUYER has the right to withdraw from the contract within fourteen (14) days without giving any reason and without paying any penalty. The period for the right of withdrawal starts from the day the product is delivered to the BUYER or a third party designated by the BUYER.

5.2. To exercise the right of withdrawal, it is mandatory to make a clear notification to the SELLER through the communication channels specified in Article 2.1 of this agreement (e-mail or telephone) within this 14-day period.

5.3. The BUYER must return the product to the SELLER complete and undamaged, along with its invoice, box, packaging, and standard accessories if any, within ten (10) days from the date of notifying the SELLER of their exercise of the right of withdrawal.

5.4. The SELLER is obliged to return the product price to the BUYER in a manner consistent with the payment instrument used by the BUYER for purchase, within fourteen (14) days from the date the BUYER's notification regarding the exercise of the right of withdrawal reaches the SELLER.

5.5. The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER. (Note: This article can be adjusted according to company policy, but this customer-friendly practice is standard.)

Article 6: Cases Where the Right of Withdrawal Cannot Be Exercised

Pursuant to the relevant article of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases: a) Contracts for goods prepared in line with the consumer's wishes or personal needs (e.g., curtains sewn to custom measurements). b) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; whose return is not suitable for health and hygiene reasons. (Due to the hygienic nature of products such as duvet covers, pillows, quilts, towels, bathrobes, their return is not possible for health reasons after their packaging has been opened, tried, or used).

Article 7: Dispute Resolution

In disputes arising from this contract, complaints and objections shall be made to the Consumer Arbitration Committee or Consumer Court at the consumer's place of residence or where the consumer transaction took place, within the monetary limits announced by the Ministry of Trade for the year [YEAR OF CONTRACT].

Article 8: Effectiveness

The BUYER is deemed to have accepted all terms of this agreement when they make the payment for the order placed on the Site. The SELLER is obliged to ensure that the BUYER reads and accepts this agreement on the site before the order is placed.

 

SELLER: Ender Tekstil Sanayi ve Ticaret Ltd. Şti.

BUYER: 

DATE: