Privacy Policy - Ender Home

As Ender Tekstil Sanayi ve Ticaret Ltd. Şti. (“Ender Home”), we attach great importance to your privacy and the security of your personal data. This policy has been prepared to explain to you, in simple and understandable language, what information we collect, why we collect it, how we use it, and how we protect it when you visit www.enderhome.com or shop with us.

Our goal is for you to know that your personal information is safe with us while we bring the most beautiful duvet covers and the softest towels to your home.

1. What Information Do We Collect?

To provide you with the best service, we need some of your information:

Your Identity and Contact Information: Your name, surname, e-mail address, phone number, and most importantly, your delivery address where we will send those beautiful products you ordered.
Your Order Information: Your shopping history, including which products you liked, what you added to your cart, and which products you have purchased before. This helps us offer you more relevant recommendations.
Your Payment Information: Payment information you use to complete your purchase. Don't worry, your credit card information is absolutely not stored in our systems. All payment transactions are encrypted and carried out through the secure infrastructure of our payment service provider partner, which complies with international security standards (PCI DSS compliant).
Technical Information: Technical details about how you use our site. For example, cookie information that ensures products added to your cart remain there until you return.

2. Why Do We Use This Information?

We use the information we collect for the following purposes:

To Deliver Your Orders: This is our most basic purpose! To package, invoice, and deliver the products you purchased to your doorstep without any problems.
To Provide You with Better Service: To help you quickly when you have a question or want to make a return or exchange.
To Improve Your Shopping Experience: To make our site easier and more enjoyable, and to display products relevant to your interests.
To Keep Our Site Secure: To detect illegal activities such as fraud and to protect both you and us.
To Offer You Special Opportunities (With Your Permission, Of Course!): If you have given your consent, to send you emails and SMS messages informing you about our new collections, unmissable discounts, and special campaigns. If you do not wish to receive these messages, you can easily unsubscribe from the list with a single click.

3. With Whom Do We Share Your Information?

Your personal information is sacred to us, and we never sell or trade it for commercial purposes. We only share your information with our trusted business partners, with whom we have confidentiality agreements, to the extent necessary to provide you with service:

Shipping Companies: They need your address and contact information to deliver your order to your doorstep.
Payment Institutions: Necessary for your payment to be received securely.
Technology Providers: Infrastructure companies that ensure our website runs smoothly and securely store our data.

Additionally, if there is a legal obligation, we may need to share your information with official authorities (courts, prosecutors, etc.).

4. Cookies

Cookies are small text files stored on your device when you visit our website. We use them to remember your cart, recognize you when you return to the site, and make our site more user-friendly. If you want to learn more about our cookie policy, you can visit our Cookie Policy page.

5. Your Rights and Remember That You Are in Control!

You have full control over your personal data. At any time, you have the right to:

Learn what data we have registered about you,
Correct your incorrect or incomplete information,
Request the deletion of your data when legal conditions are met.

To exercise these rights or for any questions regarding privacy, you can contact us at info@enderhome.com .

If you wish to review all your legal rights regarding your personal data and our legal obligations in detail, please visit our KVKK Clarification Text page.